At www.hawkplay, we believe that gaming should always be fun, controlled, and within your means. We are committed to providing every Filipino player with the tools, information, and support needed to keep gaming a positive experience.
Under Philippine law and PAGCOR regulations, online casino gaming is strictly restricted to individuals who are 21 years of age or older. This is not just a platform rule — it is a legal requirement that www.hawkplay takes very seriously.
Every new player who registers on www.hawkplay is required to complete a Know Your Customer (KYC) verification process. This includes submitting a valid government-issued ID — such as a PhilSys National ID, passport, or driver's license — to confirm both identity and age before any gaming or financial transactions are permitted.
Any account found to belong to a player under the age of 21 will be immediately suspended, all balances forfeited, and the matter reported to the appropriate authorities. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.
www.hawkplay provides a full suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are free, easy to use, and take effect immediately.
Set a daily, weekly, or monthly deposit cap on your www.hawkplay account. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing within a set period. When your loss limit is reached, www.hawkplay will automatically prevent further wagering until the limit period expires, helping you avoid chasing losses.
Set a maximum session duration for your gaming activity on www.hawkplay. When your session limit is reached, you will receive a notification and be automatically logged out, encouraging regular breaks and preventing extended play sessions.
Take a short break from www.hawkplay by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be temporarily suspended and you will not receive any promotional communications from us.
If you feel your gaming is becoming a problem, you can request a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your www.hawkplay account is fully suspended and cannot be reactivated until the period ends.
Opt out of all promotional emails, SMS, and push notifications from www.hawkplay at any time. Players who have activated a cooling-off or self-exclusion period are automatically removed from all marketing lists for the duration of their restriction.
Activating self-exclusion on www.hawkplay is straightforward and takes effect immediately. Follow these steps to protect yourself:
Sign in to your www.hawkplay account using your registered email and password. Make sure you are on the official www.hawkplay platform.
Navigate to your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Click on the "Responsible Gaming" tab within your account settings to access all available player protection tools.
Select your preferred self-exclusion duration: 6 months, 1 year, 3 years, or permanent. Review the terms carefully before confirming.
Confirm your self-exclusion request. It takes effect immediately. You will receive a confirmation email and your account will be suspended right away.
Problem gambling exists on a spectrum. www.hawkplay uses behavioral monitoring to identify players who may be at risk and proactively offers support. Here is a general overview of risk levels:
www.hawkplay's responsible gaming team monitors for behavioral patterns associated with problem gambling — such as rapidly increasing bet sizes, extended unbroken sessions, and repeated attempts to reverse withdrawal requests. Players flagged by our system may be contacted by our team and offered support tools.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use www.hawkplay's responsible gaming tools or seek professional support.
Do you find yourself spending more money on gambling than you originally planned, even when you tell yourself you'll stop?
Have you ever borrowed money, sold belongings, or used bill money to fund your gambling activity?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you lied to family members, friends, or colleagues about how much time or money you spend gambling?
Do you gamble to escape problems, relieve stress, or cope with feelings of depression, anxiety, or loneliness?
After losing money, do you feel a strong urge to return and "win it back" as soon as possible?
Has gambling caused serious problems in your relationships, work, studies, or financial situation?
Gaming on www.hawkplay should be entertainment — not a source of stress or financial hardship. Use our responsible gaming tools, set your limits, and play smart. Remember: gambling is addictive. Know when to stop.
Must be 21 years or older to play on www.hawkplay. | Gambling is addictive. Know when to stop.