Privacy Policy –
How www.hawkplay Protects Your Data

1. Introduction

www.hawkplay ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our online casino platform. This Privacy Policy ("Policy") describes how www.hawkplay collects, uses, stores, shares, and protects your personal information when you access or use our website, mobile platform, and associated services (collectively, the "Services").

This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By registering an account or using the www.hawkplay platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Policy, please discontinue use of the www.hawkplay platform. For questions or concerns about your privacy, please refer to the contact details in Section 14 of this Policy.

2. Personal Data We Collect

www.hawkplay collects the following categories of personal data from players and visitors:

• Identity data: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., PhilSys ID, passport, driver's license, SSS/GSIS number).
• Contact data: Email address, mobile number, and residential address (including city, province, and postal code within the Philippines).
• Account data: Username, encrypted password, account preferences, communication settings, and responsible gaming tool configurations.
• Financial data: GCash account details, PayMaya/Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, and other Philippine banks), debit card details, transaction history, deposit and withdrawal records.
• Gaming data: Game history, wagering activity, session duration, bonus usage, and win/loss records.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information.
• Usage data: Pages visited, features used, time spent on the platform, click-through data, and navigation patterns.
• Communications data: Records of your interactions with www.hawkplay customer support, including chat logs, email correspondence, and call recordings where applicable.
• Verification data: Copies of identity documents, selfies or photographs submitted for KYC verification, and proof of address documents.

3. How We Collect Your Data

www.hawkplay collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies when you access the www.hawkplay platform.
• Third-party sources: Identity verification data from KYC service providers; fraud detection data from anti-fraud partners; payment verification data from GCash, PayMaya, and banking partners; and publicly available information where permitted by law.

4. How We Use Your Personal Data

www.hawkplay processes your personal data for the following purposes:

• Account management: To register and maintain your www.hawkplay player account, verify your identity, and manage your account settings and preferences.
• Service delivery: To provide access to games, process deposits and withdrawals, apply bonuses, and deliver the full range of www.hawkplay Services.
• Legal and regulatory compliance: To comply with Philippine anti-money laundering (AML) laws, PAGCOR regulatory requirements, KYC obligations, and other applicable legal requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gaming behavior, enforce responsible gaming tools (deposit limits, self-exclusion), and identify players who may be at risk of problem gambling.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing and promotions: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences and applicable consent requirements.
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the www.hawkplay platform.
• Legal proceedings: To establish, exercise, or defend legal claims involving www.hawkplay.

5. Legal Basis for Processing

www.hawkplay processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you have agreed to, including account management, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and NPC directives.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and business analytics, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain cookie-based tracking, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

www.hawkplay does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purposes:

• Payment processors: GCash, PayMaya/Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party service providers engaged to verify your identity and documents in compliance with AML and KYC requirements.
• Fraud prevention and security partners: Service providers who assist www.hawkplay in detecting and preventing fraudulent activity and unauthorized access.
• Game software providers: Licensed game developers and providers whose games are available on the www.hawkplay platform, to the extent necessary for game operation and dispute resolution.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulatory directive.
• Legal and professional advisors: Lawyers, accountants, and auditors engaged by www.hawkplay in connection with legal proceedings, compliance reviews, or business operations.
• Business successors: In the event of a merger, acquisition, or sale of all or part of www.hawkplay's business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party service providers engaged by www.hawkplay are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection laws.

7. Cookies & Tracking Technologies

www.hawkplay uses cookies and similar tracking technologies to enhance your experience on the platform. The following types of cookies may be used:

• Strictly necessary cookies: Essential for the operation of the www.hawkplay platform, including maintaining your login session, remembering your language preference, and enabling secure transactions. These cookies cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to collect anonymized data about how players use the www.hawkplay platform, including pages visited, time spent, and error messages encountered. This data helps us improve platform performance and user experience.
• Functional cookies: Used to remember your preferences and personalize your experience on www.hawkplay, such as your preferred game categories and display settings.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies are only placed with your consent.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the www.hawkplay platform.

8. Data Retention

www.hawkplay retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. Specific retention periods include:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for a period of two (2) years from the date of the interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it will be deleted or anonymized within thirty (30) days.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with www.hawkplay's data disposal procedures.

9. Data Security

www.hawkplay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the www.hawkplay platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the www.hawkplay platform.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While www.hawkplay takes all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, www.hawkplay will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by www.hawkplay:

• Right to be informed: The right to be informed of how your personal data is collected, used, and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data www.hawkplay holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by www.hawkplay.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to www.hawkplay's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the www.hawkplay Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.

11. Children's Privacy

The www.hawkplay platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. www.hawkplay does not knowingly collect personal data from individuals under the age of 21.

If www.hawkplay becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the www.hawkplay platform, please contact our support team immediately.

12. Third-Party Links

The www.hawkplay platform may contain references to third-party services, such as payment processors and game providers. This Privacy Policy applies solely to data collected and processed by www.hawkplay. Third-party services operate under their own privacy policies, and www.hawkplay is not responsible for the data practices of any third party.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the www.hawkplay platform.

13. Changes to This Privacy Policy

www.hawkplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the www.hawkplay platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the www.hawkplay platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

14. Contact & Data Protection Officer

www.hawkplay has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Data Protection Officer – www.hawkplay
Email: privacy@wwwhawkplay.org

Please include your full name, registered email address, and a clear description of your request or concern. Our DPO will acknowledge receipt of your request within three (3) business days and provide a substantive response within fifteen (15) business days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.